Frictionless caller authentication
Make it quick and easy for your customers to speak to you

Key benefits

Validate callers instantly

Answer legitimate customer calls quicker by validating call authenticity instantly, rather than relying on ineffective and time-consuming knowledge-based authentication.

Increase IVR self-service

Empower trusted callers to complete more transactions without needing to speak with an agent to improve IVR containment.

Reduce operational costs

Remove the reliance on ineffective manual KBA-based verification to shorten the time taken to authenticate genuine callers and reduce average handling times.

Improve customer experience

Meet caller expectations by focussing on answering their enquiries rather than questioning if you can trust them. 

20 seconds
average reduction in time to authenticate callers

Smartnumbers Protect

Authenticating your caller’s identity, saving you time and money, and creating a frictionless experience for customers.

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