Latest news, blogs, & resources

Over the past few years, technology like multi-factor and biometric authentication has become the standard for digital channels. But for contact centres, long-winded IVR menus and cumbersome security questions remain the norm. Unfortunately, this has become a real source of frustration for customers. We spoke with Chris Wade, one of our Product Managers to understand […]

Disruption is the ideal breeding ground for fraud and there can be no greater disruptor of the market than a global pandemic. To find out what organisations can do to protect themselves and their customers from the perils of fraud, we spoke with Ian McGuire, Fraud and Biometrics Specialist at Nuance Communications – a pioneer […]

I recently wrote an article for Contact-Centres.com discussing my thoughts on how organisations can improve caller authentication and reduce costs by successfully balancing customer satisfaction with fraud prevention. Please find below a summary of my article. Up until a few years ago, many organisations relied on trusting the caller and only asked basic questions, such […]

I recently wrote a guest blog for UK Finance and provided my thoughts on how to create an ecosystem to streamline customer authentication and prevent fraud. Please find below a summary of my blog.  Fraudsters are cunning. By probing different customer channels, they search for weaknesses to gather information and set-up an attack. To minimise […]

With the switch-off of one of the UK’s longest-standing and still fully-operational pieces of communications technology on the horizon, we wanted to know the reasons behind the decision and potential impact to organisations across the UK. To get some answers, we spoke to Gareth Long, Proposition Manager at BT and resident expert on all things […]

The PSTN and ISDN networks are being switched-off in 2025. That means you have just a handful of years to make the move to IP before your communication networks are switched off.

Today’s launch is the first step of rolling out our new visual identity, something we’ve been working on for a few months.

We are delighted to announce the partnership with Nuance to enhance security for UK contact centres, fighting fraud and improving call experience for customers.

The Coronavirus pandemic is fundamentally changing how organisations run their operations.

Financial institutions are at the forefront of tackling financial crime. This is not just about limiting financial losses through fraud, but increasingly about protecting consumers, defending your company’s reputation and stopping organised crime.