With the switch-off of one of the UK’s longest-standing and still fully-operational pieces of communications technology on the horizon, we wanted to know the reasons behind the decision and potential impact to organisations across the UK. To get some answers, we spoke to Gareth Long, Proposition Manager at BT and resident expert on all things […]

The PSTN and ISDN networks are being switched-off in 2025. That means you have just a handful of years to make the move to IP before your communication networks are switched off.

Today’s launch is the first step of rolling out our new visual identity, something we’ve been working on for a few months.

We are delighted to announce the partnership with Nuance to enhance security for UK contact centres, fighting fraud and improving call experience for customers.

The Coronavirus pandemic is fundamentally changing how organisations run their operations.

Financial institutions are at the forefront of tackling financial crime. This is not just about limiting financial losses through fraud, but increasingly about protecting consumers, defending your company’s reputation and stopping organised crime.

As an innovative technology firm, we have a focus on developing a sustainable high-performing culture to create innovative products that solve critical communication challenges.

Criminals are using increasingly sophisticated techniques and technology to defraud contact centres.

During critical situations, citizens use the phone to seek urgent assistance. It is therefore essential to maintain telephone services through unforeseen events.

By securing digital channels, PSD2 aims to make payments safer and increase consumer protection. However, without equivalent security on the telephone channel, contact centres will become more vulnerable and risk frustrating legitimate callers.