Securing contact centres, enhancing caller experience

61% of fraud cases touch the call centre. We provide real-time caller risk scoring to authenticate customers and help prevent fraud before a call is answered.

Making a difference in the contact centre

Assess risk
Analyse and assign fraud risk rating before answering the call
Streamline customer authentication with AI
Save time
Reduce call handling time by an average of 30 seconds
8x ROI
Save millions by preventing fraud losses
Our Solutions

Criminals use contact centres as the weak link to carry out scams and fraud. Smartnumbers’ AI-powered platform analyses calls and helps prevent fraud before a call is answered.

  • Understand a call’s risk in real time before a call is answered
  • Manage and prioritise high risk calls
  • Protect against confirmed fraudsters identified by consortium members 
  • Save millions by preventing fraud losses and complex call handling processes
  • Deliver a better caller experience for genuine customers
Our Solutions

Caller authentication can be time-consuming and unreliable. Smartnumbers brings security and simplicity to the authentication process before a call is answered.

  • Securely authenticate callers using AI-powered risk scores
  • Speed up authentication and eliminate reliance on knowledge based authentication
  • Free up contact centre agents and reduce wait times by increasing use of IVR self-service
  • Increase net promoter scores by improving customer experience
  • Improve agent wellbeing and increase output 


  • Fraud prevention in the contact centre
  • Streamline caller authentication

Trusted by organisations around the world

‘With Smartnumbers, the bank has reduced friction in the customer journey and achieved an immense ROI by helping prevent multi-channel fraud, including card, online, and telephony fraud.”

Fraud & Financial Crime Manager at a leading UK retail bank
Our Partners
Combating contact centre fraud and streamlining caller authentication requires a collective effort, so we have cultivated partnerships with leading organisations worldwide to help us develop and distribute contact centre security solutions.
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