Securing contact centres, enhancing caller experience
Making a difference in the contact centre
Criminals use contact centres as the weak link to carry out scams and fraud. Smartnumbers’ AI-powered platform analyses calls and helps prevent fraud before a call is answered.
- Understand a call’s risk in real time before a call is answered
- Manage and prioritise high risk calls
- Protect against confirmed fraudsters identified by consortium members
- Save millions by preventing fraud losses and complex call handling processes
- Deliver a better caller experience for genuine customers
Caller authentication can be time-consuming and unreliable. Smartnumbers brings security and simplicity to the authentication process before a call is answered.
- Securely authenticate callers using AI-powered risk scores
- Speed up authentication and eliminate reliance on knowledge based authentication
- Free up contact centre agents and reduce wait times by increasing use of IVR self-service
- Increase net promoter scores by improving customer experience
- Improve agent wellbeing and increase output
Trusted by organisations around the world
‘With Smartnumbers, the bank has reduced friction in the customer journey and achieved an immense ROI by helping prevent multi-channel fraud, including card, online, and telephony fraud.”