About us

Safety in numbers

We make business communications safer by protecting contact centres from fraud and ensuring continuity of inbound calls. More than 1,000 organisations rely on our Smartnumbers services to deliver their most critical telephony. 

Reduce contact centre fraud and improve customer experience by identifying suspicious calls before you answer and before the IVR. The Smartnumbers service examines more than 50 attributes of the Call DNA to streamline customer authentication and to prevent fraud.

The leadership team

Geoffrey Paterson
Chairman

Alan Lamb
Non Executive Director

Ryan Low
Chief Finance Officer

Jamie Melling
Commercial Director

Abhinav Anand
Chief Product Officer

Alastair Jackson
Chief Operating Officer

Heena Surani
Chief HR Officer

Chris Drake
Chief Technology Officer

Our values

Trustworthy

Personal and professional integrity is the bedrock of our business. Colleagues, customers and partners can trust us not to let them down.

Thoughtful

We are collaborative, sharing our knowledge in pursuit of a common purpose. We are generous with our time and considerate in our approach.

Bold

Creativity fuels us, propelling us forward. We challenge convention and dedicate ourselves to continuous improvement.

Smartnumbers recognised as an Investors in People with Gold Standard

"The whole organisation feels very much like it is a marriage of forward-thinking leadership and forward-thinking products, in a market with huge potential and with an ethos that will ensure it attracts and retains great talent."

Gary Inman, Investors in People Lead Assessor.

Join our team

Our goal is to bring out the very best in everyone.

To help you develop your full potential, we will nurture, invest and support you at every step of your career.

We do more to give back

We apply our values to everything we do; including our work in the community.

As well as participating in fundraising activities, we support charities by lending our expertise and enthusiasm to help bring innovation to their operations. This helps improve the delivery of their services and provides a creative opportunity for employees to develop new skills.