We make voice communications safer
We protect your organisation by ensuring your voice network stays secure and your customer calls can always be answered. By authenticating callers and detecting fraudsters in real-time, we create a frictionless caller experience for your customers.
As a software company with a telecommunications pedigree, we create market-leading voice resilience, security, and compliance solutions. It’s why more than a thousand organisations trust us.
Our cloud-based Smartnumbers platform uses direct access to the carrier network, patented machine learning technology and sophisticated call management to protect your voice communications.
Our customers
Over 1,000 organisations rely on Smartnumbers to deliver their most critical services. Our customers have demanding security, reliability and anti-fraud requirements, and include organisations such as financial institutions, the Ministry of Defence and blue light services.
  • Ealing Government
  • NHS West Midlands Ambulance Service
  • Cambridgeshire Fire & Rescue Service
  • Ministry of Defence
  • Guardian Stockbrokers
  • Northampton Borough Council
  • Cisco
  • HM Government
  • Safran
  • MEC
  • Living Bridge
  • ICAS
  • NHS Hampshire
Our Partners
We partner with the leading communications providers and tech vendors so you can buy Smartnumbers from your preferred supplier.

Our product capabilities

Smartnumbers
Protect

Preventing fraud in the contact centre by identifying suspicious calls and authenticating legitimate customers before you answer. This enables you to divert potentially fraudulent calls to specialist teams and create a frictionless caller experience for genuine customers.

Smartnumbers
Control

Delivering enhanced business continuity and de-risking office moves and tech migrations to ensure you never miss a customer call.

Smartnumbers
Record

Recording calls for business best practice or compliance. Recordings are stored securely in the cloud for as long as you need, depending on your data retention policy, or to comply with regulations such as MiFID II, which require you to store recordings for seven years.

Meet the leadership team

Geoffrey Paterson

Chairman

Alan Lamb

Non Executive Director

Jamie Melling

CEO

Ryan Low

Chief Finance Officer

Abhinav Anand

Chief Product Officer

Alastair Jackson

Chief Operating Officer

Heena Surani

Chief HR Officer

Chris Drake

Chief Technology Officer

Our core values

Trustworthy

Personal and professional integrity is the bedrock of our business. Colleagues, customers and partners can trust us not to let them down.

Thoughtful

We are collaborative, sharing our knowledge in pursuit of a common purpose. We are generous with our time and considerate in our approach.

Bold

Creativity fuels us, propelling us forward. We challenge convention and dedicate ourselves to continuous improvement.

Our accreditations

Smartnumbers is recognised as an Investors in People with Gold Standard

“The whole organisation feels very much like it is a marriage of forward-thinking leadership and forward-thinking products, in a market with huge potential and with an ethos that will ensure it attracts and retains great talent.”
Gary Inman, Investors in People Lead Assessor
Smartnumbers is ISO 9001 and ISO 27001 accredited, reflecting our commitment to service quality and highly secure products.
Our corporate social responsibility

We apply our values to everything we do; including our work in the community.

As well as participating in fundraising activities, we support charities by lending our expertise and enthusiasm to help bring innovation to their operations. This helps improve the delivery of their services and provides a creative opportunity for everyone to develop new skills.

Join our team

Our goal is to bring out the very best in everyone. To help you develop your full potential, we will nurture, invest in and support you at every step of your career.
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