We help companies in the fight against fraud

Our solutions help protect organisations from downstream fraud by ensuring the contact centre stays secure. Through our consortium of customers and partners, we enable organisations to work together to fight fraud by sharing intelligence and best practice.
As a software company with a telecommunications pedigree, we create market-leading security solutions for the contact centre. It’s why more than a thousand organisations trust us to help them fight fraud.
Our cloud-based AI-powered platform uses direct access to the carrier network, shared data on known fraudsters from our consortium and machine learning technology to protect your contact centre and your customers.
Our customers
Over 350 organisations rely on Smartnumbers to deliver their most critical services. Our customers have demanding security, reliability and anti-fraud requirements, and include organisations such as financial institutions, the Ministry of Defence and blue light services.
  • NHS West Midlands Ambulance Service
  • Ministry of Defence
  • Guardian Stockbrokers
  • West Northamptonshire Council
Our Partners
We partner with the leading communications providers and tech vendors so you can buy Smartnumbers from your preferred supplier.

How we help

Smartnumbers Protect

Preventing fraud in the contact centre by identifying suspicious calls and authenticating legitimate customers before you answer. Protect enables you to divert potentially fraudulent calls to be handled by specialist teams and create a frictionless caller experience for genuine customers.

Smartnumbers Consortium

When it comes to fighting fraud, collaboration is essential. The Smartnumbers Consortium enables our community of customers and partners to work together and share intelligence on the fraudsters they know. Our contact centre solutions check the data on known fraudsters provided by the consortium to help prevent fraud.

Meet the leadership team

Jamie Melling

Chief Executive Officer

Geoffrey Paterson


Ryan Low

Chief Finance Officer

Matthew Addison

Chief Revenue Officer

Tim Burton

Chief Product and Success Officer

Chris Drake

Chief Technology Officer

Anton Pasyuta

Chief Operating Officer

Heena Surani

Chief HR Officer

Alan Lamb

Non Executive Director

Our core values


Personal and professional integrity are the bedrock of our business. Colleagues, customers and partners can trust us not to let them down.


We are collaborative, sharing our knowledge in pursuit of a common purpose. We are generous with our time and considerate in our approach.


Creativity fuels us, propelling us forward. We challenge convention and dedicate ourselves to continuous improvement.

Our accreditations

Smartnumbers is 'We invest in people' platinum accredited.

“The whole organisation feels very much like it is a marriage of forward-thinking leadership and forward-thinking products. In a market with huge potential and with an ethos this will ensure the company continues to attract and retain great talent.”
Gary Inman, Investors in People Lead Assessor
Smartnumbers is ISO 9001 and ISO 27001 accredited, reflecting our commitment to service quality and highly secure products.

Learn more
Our corporate social responsibility

We apply our values to everything we do; including our work in the community.

As well as participating in fundraising activities, we support charities by lending our expertise and enthusiasm to help bring innovation to their operations. This helps improve the delivery of their services and provides a creative opportunity for everyone to develop new skills.

Join our team

Our goal is to bring out the very best in everyone. To help you develop your full potential, we will nurture, invest in and support you at every step of your career.
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