Powerful set of features
  • Automatic call rerouting
  • Behavioural analysis
  • Call insights & analytics
  • Call recording
  • Call routing
  • Fraud consortium

Capabilities

Smartnumbers Consortium

When it comes to fighting fraud, collaboration is essential. The Smartnumbers Consortium enables our community of customers and partners to work together and share intelligence on the fraudsters they know. Our contact centre solutions check the data on known fraudsters provided by the consortium to help prevent fraud.
Learn more

Smartnumbers Protect

  • Behavioural analysis
  • Call insights & analytics
  • Call routing
  • Fraud consortium
Preventing fraud in the contact centre by identifying suspicious calls and authenticating legitimate customers before you answer. Protect enables you to divert potentially fraudulent calls to be handled by specialist teams and create a frictionless caller experience for genuine customers.
Learn more

Smartnumbers Control

  • Automatic call rerouting
  • Call insights & analytics
  • Call routing
Complete call management removes the risk of telecoms migrations and ensures you never miss a call again.
Learn more

Smartnumbers Mobile

  • Call recording
  • Call routing
Recording calls for business best practice or compliance. Recordings are stored securely in the cloud for as long as you need, depending on your data retention policy, or to comply with regulations such as MiFID II, which require you to store recordings for seven years.
Learn more

Smartnumbers Consortium

When it comes to fighting fraud, collaboration is essential. The Smartnumbers Consortium enables our community of customers and partners to work together and share intelligence on the fraudsters they know. Our contact centre solutions check the data on known fraudsters provided by the consortium to help prevent fraud.
Learn more

Smartnumbers Protect

  • Behavioural analysis
  • Call insights & analytics
  • Call routing
  • Fraud consortium
Preventing fraud in the contact centre by identifying suspicious calls and authenticating legitimate customers before you answer. Protect enables you to divert potentially fraudulent calls to be handled by specialist teams and create a frictionless caller experience for genuine customers.
Learn more

Smartnumbers Control

  • Automatic call rerouting
  • Call insights & analytics
  • Call routing
Complete call management removes the risk of telecoms migrations and ensures you never miss a call again.
Learn more

Smartnumbers Mobile

  • Call recording
  • Call routing
Recording calls for business best practice or compliance. Recordings are stored securely in the cloud for as long as you need, depending on your data retention policy, or to comply with regulations such as MiFID II, which require you to store recordings for seven years.
Learn more
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