Powerful set of features
  • Automatic call rerouting
  • Behavioural analysis
  • Call insights & analytics
  • Call recording
  • Call routing
  • Fraud consortium

Capabilities

Call Security

  • Behavioural analysis
  • Call insights & analytics
  • Call routing
  • Fraud consortium
Preventing fraud in the contact centre by identifying suspicious calls and authenticating legitimate customers before you answer. This enables you to divert potentially fraudulent calls to specialist teams and create a frictionless caller experience for genuine customers.
Learn more

Call Management

  • Automatic call rerouting
  • Call insights & analytics
  • Call routing
Complete call management removes the risk of telecoms migrations and ensures you never miss a call again.
Learn more

Call Recording

  • Call recording
  • Call routing
Recording calls for business best practice or compliance. Recordings are stored securely in the cloud for as long as you need, depending on your data retention policy, or to comply with regulations such as MiFID II, which require you to store recordings for seven years.
Learn more

Call Security

  • Behavioural analysis
  • Call insights & analytics
  • Call routing
  • Fraud consortium
Preventing fraud in the contact centre by identifying suspicious calls and authenticating legitimate customers before you answer. This enables you to divert potentially fraudulent calls to specialist teams and create a frictionless caller experience for genuine customers.
Learn more

Call Management

  • Automatic call rerouting
  • Call insights & analytics
  • Call routing
Complete call management removes the risk of telecoms migrations and ensures you never miss a call again.
Learn more

Call Recording

  • Call recording
  • Call routing
Recording calls for business best practice or compliance. Recordings are stored securely in the cloud for as long as you need, depending on your data retention policy, or to comply with regulations such as MiFID II, which require you to store recordings for seven years.
Learn more
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