More than 60% of fraud touches the contact centre at least once. It’s a pervasive problem that poses challenges for the frontline staff receiving calls, to the senior management team implementing technology and processes to prevent fraud from happening.  To help tackle this challenge, we’ve brought together some of the industry’s leading experts, brands and […]

With the impending PSTN and ISDN network switch off in 2025, now is the time to review your current voice architecture and make the move to SIP.   Remember that failure to migrate ahead of this deadline could result in the loss of voice communications, and major disruption to your organisation. To help you better […]