Prevent fraud & streamline caller authentication
Smartnumbers Protect is a unique cloud-based platform that uses AI and the power of community to help prevent contact centre fraud and authenticate customers in real time.
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What our clients say about us
“With Smartnumbers, the bank has reduced friction in the customer journey and achieved an immense ROI by helping prevent multi-channel fraud, including card, online, and telephony fraud.”
Smartnumbers Protect: completing the fraud prevention picture
A cloud-hosted platform to help prevent contact centre fraud by assigning a risk score for each call before it arrives at the IVR or with an agent. The result: quicker authentication for genuine customers and prevention of fraud losses.
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Protect
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Integrate
Integrate Smartnumbers into your current technology ecosystem:
- Flexible APIs to connect with existing fraud detection platforms
- Native integrations available with some biometrics providers
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Detect
Assess caller risk in real time:
- Analyse call signalling data for anomalies, such as spoofed or withheld numbers
- Check call history for unusual behaviour, such as multiple repeat calls
- Identify caller details of known fraudsters shared by the consortium
Prevent
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Identify
Flag calls with a high, medium or low risk score based on:
- Known fraudsters as flagged by other organisations in our consortium
- Unknown fraudsters with withheld or spoofed numbers
- Legitimate customers demonstrating normal caller behaviour
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Investigate
Create processes for handling calls based on risk levels, such as:
- Streamline authentication steps for low risk customers
- Increase potential for IVR call handling and free up agents
- Divert high risk callers to specialist investigation teams
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Prevent
Help prevent wider fraud by tracking and sharing fraudster details:
- Mark calls as ‘genuine’ or ‘fraud’ to train our machine learning models to prevent future fraud
- Create fraudster profiles to track MOs and share with fraud teams in other channels
- Share data with the consortium to help prevent fraud in other organisations
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Want to find out more?
Book a consultation with a Smartnumbers specialist to learn how we can help you fight contact centre fraud and streamline customer authentication.