Our partnership with BT

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We have a long-term strategic partnership with BT spanning more than 20 years, providing Smartnumbers capabilities to a range of organisations such as financial institutions, government and blue light services. Today, over a thousand BT customers rely on Smartnumbers to deliver their most critical services.

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Our solutions

Enhanced business continuity

No matter what disrupts your business, ensure your customer calls always get through.
  • Automatically monitor and instantly divert calls
  • Pre-define alternative routing of calls
  • Ensure business resilience

De-risking business transformation

Whether you’re moving office or migrating to Unified Comms, SIP or a cloudbased contact centre, securely migrate to your new platform or location.
  • More flexibility and control by connecting your phone system to the cloud
  • Remain in control of your voice network
  • Simplify moving offices by keeping your phone numbers 

Fraud prevention in the contact centre

Our technology examines over 50 attributes of a call to detect fraudulent callers before you answer.
  • Spot fraudsters before answering the call
  • Flag and divert suspicious calls in real-time
  • Continually evolve and maintain control of your contact centre security

Frictionless caller authentication

Pre-answer caller authentication to streamline your customer experience.
  • Identify and redirect suspicious calls pre-answer
  • Reduce ID&V questions to shorten call duration
  • Save time and money and improve your caller authentication

Smart mobile solutions

Simplify BYOD and secure mobile recording.
  • Simply manage business calls and texts on your personal phone
  • MIFID II compliant mobile call recording and texts
  • Securely store recordings
“Smartnumbers provide a resilient service, which ensures that genuine life or death calls will always be received and answered.”
Alan Kench, Telecoms Officer, Northampton Borough Council/LGSS
Customer support

Need help with your BT Smartnumbers services?

Email us at support@smartnumbers.com. If you are an authorised contact, you can also access the online support portal below to submit a request, view responses or check the status of your query.
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