8th April 2024

Smartnumbers doubles down on Amazon partnership through AWS ISV Accelerate Program and Connect Ready designation

By Grant White

For Immediate Release

Smartnumbers is pleased to announce that it has been accepted into the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program and that it has also achieved Amazon Connect Ready designation.

The ISV Accelerate Program is a co-sell program for AWS Partners who provide software solutions that run on or integrate with AWS. The program helps partners drive new business and accelerate sales cycles by connecting the participating ISVs with the AWS Sales organisation.

The Connect Ready designation verifies that the Smartnumber Protect solution follows architectural and operational best practices when working with Amazon Connect.

The two developments underline our growing AWS relationship and our commitment to supporting our mutual customers. 

The ISV Accelerate programme will extend the reach of our contact centre security solutions, helping us protect more individuals and organisations from fraud. Connect Ready designation provides organisations with further reassurance that our solutions will connect seamlessly with their existing technology.

Chris Drake, chief technology officer at Smartnumbers, said: At Smartnumbers we believe partnership and collaboration is essential in the fight against fraud. We selected AWS as our strategic technology platform in 2017 and our next generation services are all hosted in AWS. We expect our relationship with AWS to continue to evolve as we expand into new sectors and new regions, working together to help our customers prevent fraud.

Jamie Melling, chief executive officer at Smartnumbers, said: With advances in AI, fraudsters are becoming increasingly sophisticated, leaving consumers even more vulnerable to scams and organisations under pressure to protect them. As contact centres play a key role in the fraud cycle, this next step in our AWS partnership will enable us to help more organisations to take the steps needed to keep them secure.

About Smartnumbers

We help companies in the fight against fraud. Our solutions help protect organisations from downstream fraud by ensuring the contact centre stays secure. 

Our cloud-based AI-powered platform – Smartnumbers Protect – analyses call signalling data, caller behaviour and data on known fraudsters shared by our customers to assign a risk rating to incoming calls. This helps contact centres prevent downstream fraud and improve customer experience for genuine callers.

Through the Smartnumbers Consortium, our community of customers and partners share intelligence in real time on the fraudsters they know. Organisations are also able to connect and collaborate through Smartnumbers Consortium events.