By securing digital channels, PSD2 aims to make payments safer and increase consumer protection. However, without equivalent security on the telephone channel, contact centres will become more vulnerable and risk frustrating legitimate callers.

Fraud cost the UK economy a whopping £190 billion in 2017. Added to this, 61% of fraud involves the contact centre at some stage during the attack.

During Apple’s recent Special Event, they announced their latest phone, iPhone XS. As well as the typical fanfare of technical refinements, the new iPhone provides the ability to have two SIMs on one device.

Only allowing legitimate customers to access their accounts is essential to prevent fraud. However, authentication using knowledge-based questions is full of issues...

Never miss that critical call again. When the unexpected happens, like a network failure, answer your mobile calls on another phone using Smartnumbers Mobile.