1st January 2024

Contact Centre Security Report 2023

The Contact Centre Security Report 2023 report is our first annual contact centre fraud review. We have analysed our extensive primary data on calls made to our customers’ contact centres to provide insight into caller patterns and behaviour.

Our primary aim with this research is to provide year on year insight into changing fraud patterns and actionable advice for contact centre leaders and security teams that can improve contact centre security.

Read the report and discover:

  • Our key research findings based on data from hundreds of thousands of calls
  • Insight into fraudster behaviour and the role contact centres play
  • Actionable advice on how to crack down on fraud without impacting customer experience