Protecting your contact centre from fraud

Reduce contact centre fraud and improve customer experience by identifying suspicious calls before you answer.

Financial Services

Fraud risks for Financial Services

IVR fraud

Fraudsters use the IVR to validate customer information, such as recent transactions, which is then used to conduct fraud through other channels.

Voice biometric registration

Fraudsters register their voice print to access a genuine customer’s account.

‘Catch-and-release’ fraud

Fraudsters contact the bank to clear blocked fraudulent payments.

Customer call-back

Ineffective processes to verify a customer’s call because of a lack of trust of the caller ID.

Cross channel fraud attacks

Fraud detection platforms don’t include flags from the telephony channel so cannot detect cross channel attacks.

SIM swap and fraudulent ports

Fraudsters gain control of genuine customers’ phone number to bypass two-factor authentication.

Benefits of Smartnumbers for Financial Services

Reduce financial loss

Protect your brand reputation and avoid account takeovers by accurately identifying suspicious callers before speaking with an agent.

Improve customer experience

Reduce customer frustration by identifying and redirecting suspicious calls pre-answer, streamlining authentication of genuine callers.

Improve operational efficiency

Rapidly gain ROI as Smartnumbers is network agnostic, simplifying implementation. Reducing agent handling times and optimising payment workflows.

How Smartnumbers provides fraud prevention for your contact centre

Smartnumbers Protect identifies suspicious calls in realtime, pre-answer by examining more than 50 attributes of the Call DNATM.

Discover the impact you will make with Smartnumbers

Register for a demo

The demo will include:

  • An introduction to Smartnumbers.
  • The type of suspicious calls you will be able to detect.
  • How to redirect suspicious calls to specialist teams.
  • View our privacy notice for details on the use and storage of your personal data.

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