Smartnumbers | Making voice communications safer

Fight fraud Protect the contact centre

Is your contact centre the weak link in your fraud defences? We can help you stop fraudsters in their tracks.

Find out more

Making a difference in the contact centre

Identify risk

Analyse incoming calls for suspicious behaviour.

Spot fraud

Identify the early signs of fraudulent activity.

Protect data

Prevent fraudsters from stealing customer data.

Share intel

Stop more fraud by sharing insight with other companies.

Your sector

Prevent fraud in your sector

Criminals target contact centres to carry out scams and fraud across all sectors, including banking, insurance, telco and travel. Organisations using Smartnumbers can:

Spot and prevent fraudsters targeting the contact centre IVR to gather customer data for use in scams and ID theft
Identify and denylist callers that attempt to make queries about or changes to several customer accounts
Confirm suspected fraudsters by sharing fraudster profiles with other companies and sectors
Reduce the number of fraudulent money or loyalty point transfers
Limit fraudulent purchases or policy applications using stolen customer details

Discover The Solutions

Your sector

Prevent fraud in your sector

Criminals target contact centres to carry out scams and fraud across all sectors, including banking, insurance, telco and travel. Organisations using Smartnumbers can:

Spot and prevent fraudsters targeting the contact centre IVR to gather customer data for use in scams and ID theft
Identify and denylist callers that attempt to make queries about or changes to several customer accounts
Confirm suspected fraudsters by sharing fraudster profiles with other companies and sectors
Reduce the number of fraudulent money or loyalty point transfers
Limit fraudulent purchases or policy applications using stolen customer details

Discover The Solutions

Your sector

Prevent fraud in your sector

Criminals target contact centres to carry out scams and fraud across all sectors, including banking, insurance, telco and travel. Organisations using Smartnumbers can:

Spot and prevent fraudsters targeting the contact centre IVR to gather customer data for use in scams and ID theft
Identify and denylist callers that attempt to make queries about or changes to several customer accounts
Confirm suspected fraudsters by sharing fraudster profiles with other companies and sectors
Reduce the number of fraudulent money or loyalty point transfers
Limit fraudulent purchases or policy applications using stolen customer details

Discover The Solutions

Your sector

Prevent fraud in your sector

Criminals target contact centres to carry out scams and fraud across all sectors, including banking, insurance, telco and travel. Organisations using Smartnumbers can:

Spot and prevent fraudsters targeting the contact centre IVR to gather customer data for use in scams and ID theft
Identify and denylist callers that attempt to make queries about or changes to several customer accounts
Confirm suspected fraudsters by sharing fraudster profiles with other companies and sectors
Reduce the number of fraudulent money or loyalty point transfers
Limit fraudulent purchases or policy applications using stolen customer details

Discover The Solutions

Your sector: Banking
Your sector: Insurance
Your sector: Telcos
Your sector: Airlines

Cross-sector collaboration is essential in the fight against fraud

Intelligence sharing between the companies using Smartnumbers Protect helps them identify the fraudsters that are targeting their contact centre.

Get The Proof

Our Partners

Combating contact centre fraud requires a collective effort, so we have cultivated partnerships with leading organisations worldwide to help us develop and distribute contact centre security solutions.

Fraud Prevention

Best practice guide: Preventing fraud in the contact centre

1 min read — Report

Fraud Prevention

What we discovered when we worked with a telcommunications customer

1 min read — The Proof

Fraud Prevention

How we tackle fraud for the airline sector

1 min read — The Solution

Cookie	Duration	Description
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
__hssc	30 minutes	HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
bcookie	2 years	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
bscookie	2 years	LinkedIn sets this cookie to store performed actions on the website.
lang	session	LinkedIn sets this cookie to remember a user's language setting.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
UserMatchHistory	1 month	LinkedIn sets this cookie for LinkedIn Ads ID syncing.

Cookie	Duration	Description
__hstc	5 months 27 days	This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_182830_12	1 minute	Set by Google to distinguish users.
_gat_UA-182830-12	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_hjAbsoluteSessionInProgress	30 minutes	Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjFirstSeen	30 minutes	Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.
_hjIncludedInPageviewSample	2 minutes	Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.
_hjSession_1990635	30 minutes	No description
_hjSessionUser_1990635	1 year	No description
_hjShownFeedbackMessage	1 day	Hotjar sets this cookie when a user minimizes or completes Incoming Feedback so that the Incoming Feedback loads as soon as it is minimized if the user navigates to another page where it is set to show.
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
hubspotutk	5 months 27 days	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

Cookie	Duration	Description
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.

Cookie	Duration	Description
_OG_GDPR_COOKIE_	session	No description available.
AnalyticsSyncHistory	1 month	No description
li_gc	2 years	No description

Fight fraud Protect the contact centre

Making a difference in the contact centre

Cross-sector collaboration is essential in the fight against fraud

Resource hub

Best practice guide: Preventing fraud in the contact centre

What we discovered when we worked with a telcommunications customer

How we tackle fraud for the airline sector