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Fight fraud Protect the contact centre

61% of fraud cases touch the call centre. We provide real-time caller risk scoring to help prevent fraud before a call is answered.

Making a difference in the contact centre

Identify risk
Analyse incoming calls for suspicious behaviour.
Spot fraud
Identify the early signs of fraudulent activity.
Protect data
Prevent fraudsters from stealing customer data.
Share intel
Stop more fraud by sharing insight with other companies.
Our solutions
Prevent fraud in real-time

Criminals use contact centres as the weak link to carry out scams and fraud. Smartnumbers’ AI-powered platform analyses calls and helps prevent fraud before a call is answered.

  • Understand a call’s risk in real time before a call is answered
  • Manage and prioritise high risk calls
  • Protect against confirmed fraudsters identified by consortium members 
  • Save millions by preventing fraud losses and complex call handling processes
  • Deliver a better caller experience for genuine customers
Learn more
  • Fraud prevention in the contact centre

Trusted by organisations around the world

‘With Smartnumbers, the bank has achieved an immense ROI by helping prevent fraud across multiple customer channels.”

Fraud & Financial Crime Manager at a leading UK retail bank
Read the case study
Our Partners
Combating contact centre fraud requires a collective effort, so we have cultivated partnerships with leading organisations worldwide to help us develop and distribute contact centre security solutions.

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