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Smartnumbers Control

Complete call management removes the risk of telecoms migrations and ensures you never miss a call again.

Secure web portal to control your inbound calls

Granular control of your inbound calls, down to the routing of each DDI.

Create dial plans to pre-define call delivery during periods of disruption.

Set announcement messages informing callers of any disruption giving you time to relocate to an alternative location.

Optimised for use on desktop and mobile devices, so you can instantly switch dial plans while in the office or away from your desk.

Real-time call analytics

Real-time insight for incoming calls, including total call volumes, reasons for call redirection and volume of suspicious calls.

Download details of calls that were rerouted to investigate vulnerabilities in your network.

Key features

Automatic call diversion

Monitor every incoming call, automatically redirecting calls if a network failure or congestion is detected. Redirect calls until the problem is solved. Deliver at least 99.999% reliability.

Dial plans

Route inbound calls to any dialable telephone number. Create up to 9 dial plans to control routing in different scenarios. Manage call routing by time of day or week.

Auto-attendant (IVR)

Provide an Interactive Voice Response (IVR) to help route callers or play announcements to provide information such as opening hours or reassuring messages during disruptive events.

Nuisance call protection

Instant protection from nuisance and repeat callers overwhelming your phone lines. Block callers even if they are spoofing or withholding their number. Receive early warnings of attacks through proactively highlighted suspicious calls.

Time-based routing

effectively manage where calls should be delivered at different times or days, such as holidays or at night. Calls into individual DDIs can be directed to alternative destinations.

Hunt groups

Distribute incoming calls to a group of destination numbers. Calls are sent sequentially through the group of numbers if the call is unanswered, the number is busy, or an issue is detected on the line.

Want to find out how Smartnumbers can help you?

Further resources.

Want to find out more?

Book a consultation with a Smartnumbers specialist to learn how Smartnumbers canensure you never miss a call again.

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