The Proof

What we discovered when we worked with a telcommunications customer

Telco fraud is lucrative – with customer accounts enabling access to payment details and bank accounts, as well as the means to make high cost calls and purchases.

To prevent it, organisations typically secure their digital channels, but in our experience contact centres,
with their human element, remain vulnerable.

So, we proved the business case for tackling fraud at a UK telco contact centre…