For Immediate Release
Smartnumbers is pleased to announce the appointment of Mark Collingwood as Chief Revenue Officer, starting 7th September 2026. Mark joins to lead our commercial business in helping clients across sectors understand the value of improved contact centre security in the evolving fight against fraud.
Mark has spent the last 25 years working for leading business critical technology service providers across the EMEA region. With an extensive track record of business growth across our core client sectors and regions, he is exceedingly well placed to help Smartnumbers’ customers realise the full potential of our contact centre security solutions.
CEO Jamie Melling says: “Mark’s arrival comes at exactly the right moment for us. As we expand Smartnumbers’ contact centre propositions and move into new geographies, his track record adds real firepower to our leadership team. I’m excited about what this means for our growth ambitions in the months ahead.”
Mark Collingwood comments: “Large digital transformation programs have typically focused efforts on fraud prevention and customer experience on the digital channels. But few companies understand the role contact centres play in fraud and the ‘security vs customer experience’ balancing act required to ensure accounts remain secure in this channel. As AI helps both fraudsters become more sophisticated and contact centres evolve, protecting this channel has become a critical part of a layered security posture. I’m delighted to join the Smartnumbers team and can’t wait to get started.”
