31st January 2024

Smartnumbers appoints  Steve Arnold as Fraud Analytics Lead

By Grant White

For Immediate Release

Smartnumbers is pleased to announce the appointment of Steve Arnold as Fraud Analytics Lead, starting on the 31st January 2024. 

Steve joins to help us further leverage the data within Smartnumbers solutions to deliver value for our customers. He will use his experience in fraud and complex data analysis to identify and investigate suspicious events in the contact centre, which will provide insight to clients and help define fraud prevention strategies.

Steve draws on over 20 years’ experience of fraud in financial services, with roles at financial institutions such as Barclaycard and Santander, and technology providers such as Callsign. He brings a wealth of expertise in extracting and analysing the data patterns associated with fraud and designing innovative solutions to combat it.

Tim Burton, Chief Customer Officer, says: “I often talk about how we need to ensure our customers maximise the value they get from our capabilities. The use of data to bring insight to our customers and help fight the ongoing effects of fraud in the ecosystem remains core to executing on this. And bringing in someone with Steve’s experience and track record really sets up Smartnumbers for success.”

Welcome to the team, Steve!