For Immediate Release
Smartnumbers is pleased to announce that our collaboration with Santander to prevent fraud in the contact centre has won an award for the “Most Effective Improvement Initiative” at the European Contact Centre & Customer Service Awards (ECCCSA) 2024.
We are incredibly proud to have collaborated with Santander on their transformative fraud prevention project. By implementing Smartnumbers Protect, Santander has set a new benchmark in safeguarding customers, streamlining operations and enhancing employee confidence.
Tim Burton, chief product and success officer at Smartnumbers, said: This award recognises Santander’s innovative approach and commitment to staying ahead of fraudsters while delivering an exceptional customer experience. We’re hugely grateful to the team at Santander for their vision and partnership.
About Smartnumbers
We help companies in the fight against fraud. Our solutions help protect organisations from downstream fraud by ensuring the contact centre stays secure.
Our cloud-based AI-powered platform – Smartnumbers Protect – analyses call signalling data, caller behaviour and data on known fraudsters shared by our customers to assign a risk rating to incoming calls. This helps contact centres prevent downstream fraud and improve customer experience for genuine callers.
Through the Smartnumbers Consortium, our community of customers and partners share intelligence in real time on the fraudsters they know. Organisations are also able to connect and collaborate through Smartnumbers Consortium events.
