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Fight fraud Protect the contact centre

61% of fraud cases touch the call centre. We provide real-time caller risk scoring to help prevent fraud before a call is answered.

Making a difference in the contact centre

Analyse calls
Analyse calls for behaviour before answering
Flag risk
Seamlessly handle calls based on risk rating
Save time
Reduce call handling time by an average of 30 seconds
8x ROI
Save millions by preventing fraud losses
Our Solution
Prevent fraud in real-time

Criminals use contact centres as the weak link to carry out scams and fraud. Smartnumbers’ AI-powered platform analyses calls and helps prevent fraud before a call is answered.

  • Understand a call’s risk in real time before a call is answered
  • Manage and prioritise high risk calls
  • Protect against confirmed fraudsters identified by consortium members 
  • Save millions by preventing fraud losses and complex call handling processes
  • Deliver a better caller experience for genuine customers
Learn more
  • Fraud prevention in the contact centre

Trusted by organisations around the world

‘With Smartnumbers, the bank has reduced friction in the customer journey and achieved an immense ROI by helping prevent multi-channel fraud, including card, online, and telephony fraud.”

Fraud & Financial Crime Manager at a leading UK retail bank
Read the case study
Our Partners
Combating contact centre fraud requires a collective effort, so we have cultivated partnerships with leading organisations worldwide to help us develop and distribute contact centre security solutions.

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