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Smartnumbers Protect

Tackle fraud in the contact centre to help protect your customers.

Disrupt the fraudsters that target your contact centre with insight from our cloud-based platform.

Contact centre security pre and post answering a call

Pre-answer analysis

Identify signs of fraud in real time before a call is answered with proactive caller analysis and risk assessment. With our pre-answer analysis we:

Examine call signalling data to spot risk factors, such as withheld numbers.

Use machine learning to analyse caller behaviour for unusual patterns, such as multiple calls in quick succession.

Cross check customer consortium denylists for numbers that are known to be used by fraudsters.

Assign a risk score before the call reaches the IVR or agent, identifying calls that require further investigation.
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Post-call investigation

Gather insight and establish processes to mitigate fraud losses and protect your customers. With post-call analysis, you can:

Build out detailed fraudster profiles, including the numbers and tactics they use to target IVR or agents, and devise processes to handle them.

Understand the true scale of fraud by enabling fraud investigators to identify all the customer accounts that have been targeted by the same fraudulent callers over a period of time.

Collaborate, share information and raise queries about fraudsters with other organisations securely within platform, helping to prevent fraudsters across organisations and sectors.

Complete the full fraud picture across your organisation by providing insight into suspicious behaviour in the contact centre to other fraud teams.
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What our clients say about us

“With Smartnumbers, the bank has reduced friction in the customer journey and achieved an immense ROI by helping prevent multi-channel fraud, including card, online, and telephony fraud.”

Leading UK retail bank

Want to find out more?

Book a consultation with a Smartnumbers specialist to learn how we can help you fight fraud and streamline processes in the contact centre.

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