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Smartnumbers Protect

Tackle fraud in the contact centre to help protect your customers.

Disrupt the fraudsters that target your contact centre with insight from our cloud-based platform.

Contact centre security pre and post answering a call

Pre-answer analysis

Proactive caller analysis and risk assessment to flag potential fraud before a call is answered. With our pre-answer analysis we:

Examine call signalling data to spot anomalies such as calls from withheld or high risk numbers.

Analyse the caller information for blacklisted numbers shared by consortium members.

Assign a risk score before the caller reaches the IVR or agent, enabling a low-friction experience for legitimate customers.
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Post-call analysis

Mitigate fraud losses by establishing processes and gathering insight to protect your organisation and customers. With our post-call analysis, we help:

Prevent new cases of fraud by managing high risk callers, leaving low risk callers with a seamless experience in the IVR or with an agent.

Understand the true scale of fraud and identify trends with reports that give insight into fraudster behaviour.

Prevent fraud within the wider community by sharing fraud intelligence with consortium members.
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What our clients say about us

“With Smartnumbers, the bank has reduced friction in the customer journey and achieved an immense ROI by helping prevent multi-channel fraud, including card, online, and telephony fraud.”

Leading UK retail bank

Want to find out more?

Book a consultation with a Smartnumbers specialist to learn how we can help you fight fraud and streamline processes in the contact centre.

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