Protect

• Integrate

   Integrate Smartnumbers into your current technology ecosystem:

  • Flexible APIs to connect with existing fraud detection platforms 
  • Native integrations available with some biometrics providers 
• Detect

  Assess caller risk in real time: 

  • Analyse call signalling data for anomalies, such as withheld numbers
  • Check call history for unusual behaviour, such as multiple repeat calls 
  • Identify caller details of known fraudsters shared by the consortium 

Prevent

• Identify

   Flag calls with a high, medium or low risk score based on:

  • Known fraudsters as flagged by other organisations in our consortium 
  • Unknown fraudsters with withheld numbers 
  • Legitimate customers demonstrating normal caller behaviour
• Investigate

  Create processes for handling calls based on risk levels, such as:

  • Streamline call handling for low risk customers
  • Increase potential for IVR call handling and free up agents
  • Divert high risk callers to specialist investigation teams
• Prevent

  Help prevent wider fraud by tracking and sharing fraudster details: 

  • Mark calls as ‘genuine’ or ‘fraud’ to train our machine learning models to prevent future fraud
  • Create fraudster profiles to track MOs and share with fraud teams in other channels
  • Share data with the consortium to help prevent fraud in other organisations