Proven to find fraudsters in the contact centre sooner, not later
Amazon Connect gives your organisation cloud flexibility, scalability and reliability. But without built-in fraud protection, your contact centre remains vulnerable to attacks. Add Smartnumbers to close the gap with pre-call intelligence that identifies risk before it reaches your agents.
Smartnumbers is an Amazon Connect Ready security platform validated by AWS Solution Architects for performance, reliability and seamless integration
Why early fraud detection matters in your contact centre
Contact centres are increasingly targeted by fraudsters attempting to steal your customers’ data and take over their accounts. Without early detection, these threats often go unnoticed until damage is done.
How Smartnumbers Protect secures Amazon Connect contact centres:
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Flags suspicious calls before they are answered
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Analyses call metadata and threat intelligence for real-time risk scoring
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Integrates directly with Amazon Connect via secure APIs
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Operates silently in the background, with no disruption to agents
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Continuously updated with cross-sector intelligence that investigators can use to prevent fraud
Here’s how we integrate
Smartnumbers, in collaboration with AWS, offers an API-based integration that enables real-time call risk analysis for inbound calls within the Amazon Connect contact centre environment. This integration helps make smarter routing decisions, triggers automated actions and enhances fraud prevention capabilities.
How it works
- Amazon Connect captures inbound call signalling from SIP INVITE headers
- These attributes are securely sent to the Smartnumbers RESTful API endpoint
- The Smartnumbers risk engine analyses the call and returns a decision with risk indicators and metadata
- Smartnumbers call intelligence can be embedded in AWS Connect workflows such as contact flows, Lambda functions, or agent desktops
We’re proven and trusted by our customers
Because Smartnumbers is the only fraud prevention platform to achieve Amazon Connect Ready status, it confirms our ability to meet their high technical standards and deliver trusted outcomes for their customers.
Amazon Connect customers using Smartnumbers can:
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Reduce fraud attempts by up to 90%
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Prevent account takeovers and data leakage
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Improve contact centre security without affecting service
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Access wider intelligence provided by other companies using Smartnumbers
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Protect customer experience and brand reputation
