Over the last two years, along with the need for remote working, telephone contact centres across all industries have seen a significant increase in call volumes.
Unfortunately, levels of fraudulent activity targeting contact centres have also increased, leading to a need for more robust defences and stronger customer authentication.
Read our brand new eBook to learn:
- The impact of Covid on the contact centre
- The subsequent rise of contact centre fraud
- The value of phone number authentication
- Global regulations and standards