Data sheetThe fraud lifecycle and the contact centre
To understand in more detail how fraudsters target contact centres to help them commit fraud, it is useful to analyse the cycle in which they operate.
The fraud lifecycle has many different entry points into the financial system, with the different stages spanning weeks or months. It takes a strong and multi-layered prevention approach across multiple channels to tackle the entire fraud lifecycle.
From the perspective of banking contact centres, the biggest vulnerabilities – and opportunities to combat fraud – occur at steps 02 and 03 (Reconnaissance and Set Up) in this process.
To learn more about fraudulent activity in banking contact centres and how to combat it, you can read our report.
If you’d like to share this fraud lifecycle graphic with your team, you’ll find a downloadable version of it here.
