The ProofWhat we discovered when we worked with an insurance customer
The insurance sector has a problem with fraud.
Figures reveal the industry lost £1.1billion in claims fraud alone in 2023, and that does not account for growing issues such as ghost broking or applications using false details or stolen identities.
This case study explores how a leading insurance company has deployed Smartnumbers to tackle fraud in the contact centre…
Download the pdf document and learn all about it here.
