ReportSupercharging insurance fraud intelligence
There’s an opportunity to prevent increasing fraud losses in the insurance sector by shining a light on fraudster activity in the telephony channel.
Fraudsters continue to target insurers across the policy and claims lifecycle, exploiting vulnerabilities, driving fraud losses and investigation cost and negatively impacting customers.
In response, insurers have invested heavily in fraud controls but vulnerabilities remain. One such vulnerability is the telephony channel, which is a common entry point for fraudsters.
For insurers that take additional steps to monitor and secure this channel, there is an opportunity to access behavioural and intent signals that are difficult to observe elsewhere, particularly when fraudsters operate across policies and channels.
This report explores the role telephony plays in insurance fraud and how data on caller activity can unlock deeper insight into fraud activity across the wider organisation, helping insurers prevent losses without increasing customer friction.
