ReportSmartnumbers Annual Fraud Review
Smartnumbers Annual Fraud Review 2025 reveals how fraudsters are industrialising their operations and using the contact centre as a critical entry point. This year’s findings draw on aggregated intelligence from across the Smartnumbers Consortium, uncovering the latest tactics, trends and successes in the fight against organised crime.
The pressure continues to grow for collaboration between sectors to find collective ways to disrupt fraud and organised crime. And when it comes to collaboration, Smartnumbers’ Consortium is truly coming into its own. Smartnumbers is in the unique position of having a comprehensive cross-sector view of criminal activity and a window into the world of complex organised crime.
And with the launch of fraudster profiles in the platform in 2024 and the onboarding of new clients and sectors, our dataset is expanding exponentially.
The last 12 months have been pivotal within our counter fraud community, so we’re delighted to share with you our latest Smartnumbers Annual Fraud Review and some of the discoveries our customers have made.
Fraud is industrialising. Are your defences evolving fast enough?
This report provides:
- New intelligence on fraud tactics: Discover the different fraud types flagged in contact centres – and how they are evolving
- Cross-sector data and trends: Understand how organised criminals are targeting multiple sectors using AI and automation
- Evidence of scaling attacks: Explore a 17% increase in the call to fraud ratio, how reported attacks on the IVR have more than doubled, and more
- Real-world case studies: Learn how clients are using call data, voice matching and fraudster profiles to shut down threats early
- Sector-specific insights: Focused analysis on fraud trends in insurance, telcos and banking – including ghost-broking and SIM swap fraud
