WebinarYour contact centre is under attack
Contact centres are now the weakest link in many banks’ fraud defences and fraudsters know it. In this exclusive webinar, experts from HSBC and BT join Smartnumbers to uncover how contact centre fraud is evolving, what’s driving it, and what leading institutions are doing to fight back.
Watch the recording to discover:
- The latest trends in contact centre fraud across UK financial services
- How fraudsters are using IVR reconnaissance and account manipulation to bypass controls
- Why withheld numbers are a major threat and how to see through the anonymity
- How one major UK bank identified nearly 4,000 fraud attempts in just three months
- How HSBC achieved a 94% reduction in fraud victims through layered defences
You’ll also hear practical insights from a panel of fraud leaders at HSBC and BT, including how they’re balancing fraud prevention with customer experience and where AI, voice biometrics and agent training fit in.
Why watch?
- See how leading banks are fighting back with carrier data, AI and collaboration
- Understand why fraud is shifting to the contact centre and how to stay ahead
- Get real world advice from the frontline of fraud prevention
Watch the full webinar on demand
Learn what your peers are doing and what steps you can take today to reduce fraud in your contact centre.
