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Smartnumbers Protect

Tackle fraud in the contact centre to help protect your customers.

Disrupt the fraudsters that target your contact centre with insight from our cloud-based platform.

Is your contact centre the weak spot in your fraud defences?

Fraudsters target contact centres because they are often seen as the weak link in an organisation’s defences. 

While the overall scale of fraud is generally well understood, the role contact centres play in enabling these crimes is often overlooked.

Criminals use the relative vulnerability of contact centres to validate stolen account data, harvest further information, or prepare an account for attack before going on to commit fraud, often in other channels.

Contact centre security pre and post answering a call

Pre-answer analysis

Identify signs of fraud in real time before a call is answered with proactive caller analysis and risk assessment. With our pre-answer analysis we:

Examine call signalling data to spot risk factors, such as withheld numbers.

Use machine learning to analyse caller behaviour for unusual patterns, such as multiple calls in quick succession.

Cross check customer consortium denylists for numbers that are known to be used by fraudsters.

Assign a risk score before the call reaches the IVR or agent, identifying calls that require further investigation.
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Post-call investigation

Gather insight and establish processes to mitigate fraud losses and protect your customers. With post-call analysis, you can:

Build out detailed fraudster profiles, including the numbers and tactics they use to target IVR or agents, and devise processes to handle them.

Understand the true scale of fraud by enabling fraud investigators to identify all the customer accounts that have been targeted by the same fraudulent callers over a period of time.

Share information and raise queries about fraudsters with other organisations securely within the platform, helping to prevent fraud across sectors.

Complete the full fraud picture across your organisation by providing insight into suspicious behaviour in the contact centre to other fraud teams.
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Our client success stories

“With Smartnumbers, organisations across a range of sectors have discovered the scale of fraud in their contact centres, prevented £millions in fraud losses and secured customer accounts.”

Book a meeting with a member of our team.

Find out how to spot early signs of fraud in your contact centre and what you can do to protect customer accounts.

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