Report

Regulations for fighting fraud globally

Over the last two years, along with the need for remote working, telephone contact centres across all industries have seen a significant increase in call volumes.

Unfortunately, levels of fraudulent activity targeting contact centres have also increased, leading to a need for more robust defences and stronger customer authentication.

Read our brand new eBook to learn:

• The impact of Covid on the contact centre
• The subsequent rise of contact centre fraud
• The value of phone number authentication
• Global regulations and standards