Automatic call rerouting
Call insights & analytics
Call management

Smartnumbers
Control

Delivering enhanced business continuity and de-risking office moves and tech migrations to ensure you never miss a customer call.

Key Features

Secure web portal to control your inbound calls

Granular control of your inbound calls, down to the routing of each DDI.
Create dial plans to pre-define call delivery during periods of disruption.
Set announcement messages informing callers of any disruption giving you time to relocate to an alternative location.
Optimise for use on desktop and mobile devices, so you can instantly switch dial plans while in the office or away from your desk.

Real-time call analytics

Real-time insight for incoming calls, including total call volumes and a summary of the calls that have been automatically rerouted because we detected a fault with the destination.
Download details of calls that were rerouted to investigate vulnerabilities in your network.

Secure web portal to control your inbound calls
Real-time call analytics

Features

Automatic call diversion

Monitor every incoming call, automatically redirecting calls if a network failure or congestion is detected.
Redirect calls until the problem is solved.
Deliver at least 99.999% reliability.

Dial plans

Route inbound calls to any dialable telephone number.
Create up to 9 dial plans to control routing in different scenarios.
Manage call routing by time of day or week.

Auto-attendant (IVR)

Provide an Interactive Voice Response (IVR) to help route callers or play announcements to provide information such as opening hours or reassuring messages during disruptive events.