• Automatic call rerouting
  • Call insights & analytics
  • Call management

Smartnumbers
Control

Delivering enhanced business continuity and de-risking office moves and tech migrations to ensure you never miss a customer call.

Key Features

Secure web portal to control your inbound calls

  • Granular control of your inbound calls, down to the routing of each DDI.
  • Create dial plans to pre-define call delivery during periods of disruption.
  • Set announcement messages informing callers of any disruption giving you time to relocate to an alternative location.
  • Optimise for use on desktop and mobile devices, so you can instantly switch dial plans while in the office or away from your desk.

Real-time call analytics

  • Real-time insight for incoming calls, including total call volumes and a summary of the calls that have been automatically rerouted because we detected a fault with the destination.
  • Download details of calls that were rerouted to investigate vulnerabilities in your network.
  • Secure web portal to control your inbound calls
  • Real-time call analytics

Features

Automatic call diversion

  • Monitor every incoming call, automatically redirecting calls if a network failure or congestion is detected.
  • Redirect calls until the problem is solved.
  • Deliver at least 99.999% reliability.

Dial plans

  • Route inbound calls to any dialable telephone number.
  • Create up to 9 dial plans to control routing in different scenarios.
  • Manage call routing by time of day or week.

Auto-attendant (IVR)

Provide an Interactive Voice Response (IVR) to help route callers or play announcements to provide information such as opening hours or reassuring messages during disruptive events.

Request a demo

icon-arrow-right icon-cross