
One product, many capabilities
Product capabilities with a powerful combination of features
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Automatic call rerouting
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Behavioural analysis
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Call insights & analytics
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Call management
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Call recording
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Fraud consortium
Smartnumbers
Protect
Preventing fraud in the contact centre by identifying suspicious calls and authenticating legitimate customers before you answer. This enables you to divert potentially fraudulent calls to specialist teams and create a frictionless caller experience for genuine customers.
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Smartnumbers
Control
Delivering enhanced business continuity and de-risking office moves and tech migrations to ensure you never miss a customer call.
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Smartnumbers
Record
Recording calls for business best practice or compliance. Recordings are stored securely in the cloud for as long as you need, depending on your data retention policy, or to comply with regulations such as MiFID II, which require you to store recordings for seven years.
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