Product capabilities with a powerful combination of features
  • Automatic call rerouting
  • Behavioural analysis
  • Call insights & analytics
  • Call management
  • Call recording
  • Fraud consortium

Capabilities

Smartnumbers
Protect

  • Behavioural analysis
  • Call insights & analytics
  • Call management
  • Fraud consortium
Preventing fraud in the contact centre by identifying suspicious calls and authenticating legitimate customers before you answer. This enables you to divert potentially fraudulent calls to specialist teams and create a frictionless caller experience for genuine customers.
Learn more

Smartnumbers
Control

  • Automatic call rerouting
  • Call insights & analytics
  • Call management
Delivering enhanced business continuity and de-risking office moves and tech migrations to ensure you never miss a customer call.
Learn more

Smartnumbers
Record

  • Call management
  • Call recording
Recording calls for business best practice or compliance. Recordings are stored securely in the cloud for as long as you need, depending on your data retention policy, or to comply with regulations such as MiFID II, which require you to store recordings for seven years.
Learn more

Smartnumbers
Protect

  • Behavioural analysis
  • Call insights & analytics
  • Call management
  • Fraud consortium
Preventing fraud in the contact centre by identifying suspicious calls and authenticating legitimate customers before you answer. This enables you to divert potentially fraudulent calls to specialist teams and create a frictionless caller experience for genuine customers.
Learn more

Smartnumbers
Control

  • Automatic call rerouting
  • Call insights & analytics
  • Call management
Delivering enhanced business continuity and de-risking office moves and tech migrations to ensure you never miss a customer call.
Learn more

Smartnumbers
Record

  • Call management
  • Call recording
Recording calls for business best practice or compliance. Recordings are stored securely in the cloud for as long as you need, depending on your data retention policy, or to comply with regulations such as MiFID II, which require you to store recordings for seven years.
Learn more
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