Safran
Challenge
Safran is a French multi-national leader in aircraft and landing braking systems, with their aerospace components fitted to more than 22,000 aircraft making 35,000 landings every day around the world.
Their mission is to be their customers’ first choice provider for maintenance solutions, but their on-call assistance was inefficient and did not provide 24/7 support to their most critical customer base, in and out of working hours.
Solution
With Smartnumbers, Safran can now provide 24/7 on-call assistance, irrespective of location. If on-call help is needed, customers have only one number to dial which automatically directs the caller to the most relevant available person.
Specialists can be reached quickly and easily cutting out the time-consuming process of making multiple calls and handling voicemails.
“Smartnumbers allows us to provide an improved level of service to our customers, enabling them to reach help as quickly and efficiently as possible.”
Benefits
Safran has enhanced internal efficiency by reducing the time it takes to contact on-call professionals.
Jane Gee, Customer Support Manager, Safran adds: “Smartnumbers allows us to provide an improved level of service to our customers, enabling them to reach help as quickly and efficiently as possible.”