Grant White

Managing your voice communications through COVID-19

Managing your voice communications through COVID-19

The Coronavirus pandemic is fundamentally changing how organisations run their operations. Change that would normally take years is now having to be implemented immediately, placing demands onto communications infrastructure not designed for such agility.  There is an...
The contact centre kill chain methodology

The contact centre kill chain methodology

Criminals are using increasingly sophisticated techniques and technology to defraud contact centres. While fraudsters vary their tactics and are consistently modifying their approach, attacks follow a similar phased approach we call the Contact Centre Kill Chain,...
Safer communications for the public sector

Safer communications for the public sector

During critical situations, citizens use the phone to seek urgent assistance. It is therefore essential to maintain telephone services through unforeseen events. There are many risks that affect your ability to answer calls, such as adverse weather, technical...